Prompt response to emails..delivery of train tickets to hotel, pick up service efficient and on time. Vehicles used clean and extremely comfortable...
Met at Hangzhou station by Sharen our guide for the day.
Wonderful day ...boat trip, walk through gardens , lunch in a village all capped off by Sharens amazing knowledge and commentary skills.
Her passion and love for her home town is evident.
I have been on many tours but have never been so impressed with the guides overall knowledge.
Scenery absolutely spectacular.
Flexibility of the tour was also impressive..
Our family by 2pm was extremely tired ..we have had some massive days.
We elected to cut short our tour..Sharen went over and above trying to organise earlier train tickets for us, she also was prepared to book us into a hotel for a couple of hours as she was worried about our long staff at railway station.
I could not believe her care of us.
We were all disappointed to cut the trip short but still managed to acquire an amazing wealth of knowledge passed onto us and a desire to return one day to revisit Hangzhou
Highly recommend this trip..

Reviewed to: Hangzhou Highlights Day Trip from Shanghai: West Lake Sunset Views & Optional First-Class Bullet Train