Everything during the booking process worked perfect and fine, absolutely no reason for a complaint. The round way train tickets from Shanghai to hangzhou and back were arranged promptly by Hangzhou Private Tour. Nancy was our guide for the day - she promptly picked us up from the train station and had a comfortable car with great A/C the whole day with us. Driver was friendly too! She had maximum flexibility to what we liked and gave us many options of eating first or going to sites first. She is very knowledgeable in history and culture and its not just about the attractions but she was also able to relate to modern day culture and how we drew inspiration from these amazing historical sites. The best part is that she is really friendly and full of energy - we felt that we were going out with a long time friend that we havent' see in a while! I strongly reccomend anyone who is looking to discover the local side of Hangzhou (p.s. she has really good taste in food too!)

Reviewed to: Ultimate Hangzhou Private Day Tour for Essence Highlights